This portal enables entities and individuals to submit
Suspicious Activity Reports (SARs) to the UK Financial Intelligence Unit (UKFIU)
positioned within the National Crime Agency (NCA). The SAR Online portal is designed to allow reporters to construct and submit SARs securely, removing the need
to post paper-based forms.
SARs are reports detailing the knowledge or suspicion a reporter has of money laundering or terrorist financing. SARs are not crime reports.
If you wish to report a crime or a fraud you should contact either your local police service on 101 or Action Fraud on 0300 123 2040.
Reporters of SARs will not routinely be provided with updates on their SARs and may only become aware of the existence of
operational activity if law enforcement request further information from them.
Prior to registration and use of the SAR Online portal, it is very important that you read the below guidance. Incorrect use of SAR Online
may result in an unresponsive portal for you and/or your colleagues.
The below guidance outlines the structure of the site and the actions required for each step of the process. Specific details are included
within each section and are accessible by clicking the relevant hyperlink.
Additional guidance on SARs and SAR Online can be found within the Frequently Asked Questions (FAQ) section on this portal, as well as
on the NCA website:
Please familiarise yourself with the TECHNICAL DETAILS to ensure that you are able to fully utilise the portal. Common technical issues
experienced by users are mostly related to the browser used to access SAR Online. The latest versions of Microsoft Edge, Mozilla Firefox,
Google Chrome and Safari are compatible; Internet Explorer and other browsers will allow access to SAR Online but may introduce compatibility issues.
SAR Online requires the user to register the details of the reporting entity they represent for any new user registration.
Please utilise the available instructions present on the ‘Register’ page or refer to the dedicated SAR Online Guidance available on
the NCA website. When registering on behalf of an organisation, and to ensure accuracy of details, the registering user should be an
official responsible for anti-money laundering compliance within the organisation (such as a Money Laundering Reporting Officer [MLRO]
or someone in a similar role).
In order to activate the new account, the user will need to refer to the information supplied during the registration process.
The user will be asked to create their own password. Guidance on the construction and use of the password is provided on screen.
Please note: compliance with this instruction is paramount to the secure and effective operation of the portal. It is the user's responsibility
to adhere to the procedure stipulated. The SAR Online support team is available Monday to Friday (0900 to 1700); please refer to the ‘Site Help’
section below for contact details.
A user can log in to SAR Online and utilise any of the portal’s functionality, including SAR construction and submission, once they have activated
their account. As with the Activation phase, it is the user's responsibility to adhere to the procedure stipulated regarding control and
use of their SAR Online login ID and password.
An existing user can nominate a new user for access to SAR Online within the User Administration area, where any such nominee
will automatically be included within the nominator's organisation. This grouping allows collaborative construction and sharing of SARs
between these users, with the organisation’s leader (such as the MLRO or Compliance Officer) overseeing SAR submission.
5. PASSWORD HINT
The site is designed to be self-administering, specifically regarding password management. At the account activation stage the user is required to
provide a Password Hint which will serve as a reminder if needed. If a user cannot recall their password they can request their password hint
to be sent to them via email.
6. PASSWORD RESET
If a user cannot recall their password, and the Password Hint has not resolved the situation, then they can request a Password Reset for
their account. This process will restart the Activation process, with fresh codes generated by the system.
If the user manages to recall their password after the Password Reset request is initiated, they will still be able to log in to their account,
with the request being cancelled upon successful login.
This section provides detailed information on the technical specifications required for using SAR Online, further guidance on SAR submission,
and the legislation relevant to financial reporting in the UK. More detailed information is available on the NCA website - https://www.nationalcrimeagency.gov.uk/what-we-do/crime-threats/money-laundering-and-illicit-finance/suspicious-activity-reports
8. PROCESS FOR CLOSING DAML/DATF SARS UNDER ‘STANDARDS’ CRITERIA
The UKFIU Defence Against Money Laundering (DAML) Team (previously known as the ‘consent desk’) receives and assesses DAML SARs in accordance with the Proceeds of Crime Act 2002 (POCA); the UKFIU Terrorist Finance Team assesses defence against terrorist financing SARs (DATF) in accordance with the Terrorism Act 2000 (TACT).
Any SAR requesting a defence against money laundering (DAML) which is missing either the prohibited act, a reason for suspicion and/or a statement regarding criminal property will be closed, as it fails to meet the reporting standards. Missing or incomplete information can cause delays that impact all areas of the SARs regime. In such an instance the reporter will be sent a letter via email outlining the reasons for closure. If suspicions remain, the reporter should consider if they still need to avail themselves of a defence to undertake the activity before the ‘prohibited act’ takes place, and to request ‘appropriate consent’ to proceed. In this situation a new disclosure, able to stand alone, is required. In cases where only one element is missing, the reporter will be sent a letter via email requesting the information be supplied in writing.
Any SAR requesting a defence against terrorist financing (DATF) which is missing either the prohibited act, a reason for suspicion and/or a statement regarding terrorist property will be sent a letter via email requesting the information be supplied in writing as a matter of urgency, however they may also be contacted via the telephone. In some cases where the initial or follow up information is very poor, the case will be closed as it fails to meet the reporting standards, and the reporter will be sent a letter via email outlining the reasons for closure. Missing or incomplete information can cause delays that impact all areas of the SARs regime. If suspicions remain, the reporter should consider if they still need to avail themselves of a defence to undertake the activity before it takes place, and to request ‘prior consent’ to proceed. In this situation a new disclosure, able to stand alone, is required.
9. SITE HELP
To aid navigation around the various pages and facilities of the SAR Online portal, hints and tips are available on the right-hand panel of each
relevant page. A number of pop-up tool tips are also available on certain pages; these can be viewed by hovering the cursor over the field or label.
Additionally, for a more detailed walkthrough of the SAR Online portal, please refer to the dedicated SAR Online Guidance available on the NCA website.
There is a SAR Online support team available Monday to Friday during office hours (0900 to 1700) to assist with any site-specific enquiries.
They are unable to assist with any other IT issues or provide legal guidance regarding the submission or contents of a SAR. The team can be
contacted on 0207 238 8282. You will be directed to an automated voice message service. Please ensure that you clearly provide your name,
contact number and a brief summary of your enquiry. Alternatively, if your enquiry is of an urgent or complex nature,
you can email the team on firstname.lastname@example.org